Job: Administrative Assistant

This posting has expired and is no longer available.

Job Description

YES! Communities was established in 2007 by a team that had a vision to operate manufactured home communities that are customer-driven, innovative and where the resident is truly hearing YES! to building a community all their own.  YES!, headquartered in Denver, CO, with 178 distinct Communities in 17 states has been voted the Community Operator of the Year by our industry peers for the last 6 years. 

  

Currently we are seeking a Customer Service Representative in the Las Cruces, NM area.  Primary responsibilities are assisting our customers by providing information, resolving service problems or complaints and advising Management as needed to maintain high customer satisfaction.

  

Essential Functions:

  
     
  • Answer  phones and greet customers in a courteous and professional manner
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  • Identify  and assess customers’ needs to achieve satisfaction
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  • Handle  complaints, provide appropriate solutions as advised by Management
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  • Follow  community guidelines and terms of leases to provide accurate and valid  information
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  • Build  sustainable relationships of trust through open and interactive  communication
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  • Keep  records of customer interactions and follow up to ensure customer  satisfaction
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  • Prepare  reporting information and correspondence as directed
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  • Create  and maintain a positive Community and a safe work environment
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  • Complete  all work in a timely manner, without sacrificing quality
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  • Maintain  professional behavior which does not interfere with the individual’s work,  the work of another Team Member, or the quality of life for Community  Residents
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Required Skills:

  
     
  • Spanish  bilingual candidate preferred
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  • Excellent  oral and written communication skills
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  • Must  be self-motivated, independent and able to work with minimal supervision
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  • Computer  Skills including Microsoft Office software products
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Education and Experience:

  
     
  • High  School Diploma or equivalent
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  • Previous  customer service experience a plus
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Benefits:

  
     
  • Competitive  Salary
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  • Medical,  dental and vision
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  • Disability  and life insurance
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  • 401K  Plan
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  • Paid  Time Off Program
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  • Unique  and Vibrant Company Culture
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YES! I can help * YES! We are a team * YES! We add value * YES! We build community

  

  

YES! Communities is an Equal Opportunity Employer